About Far-end camera control | Community
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Newcomer
January 14, 2022
Question

About Far-end camera control

  • January 14, 2022
  • 4 replies
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What kind of camera supports Far-end camera under macOS? Is Zoom only picking UVC camera? I implemented virtual camera with all PTZ features, but Zoom never query for the PTZ control when remote side requesting and caphost scanning camera devices.

    4 replies

    GreggG_aka_4G
    Community Champion | Employee
    Community Champion | Employee
    January 14, 2022

    Hello Stang2019, just want to confirm that for both users they are configured for Far-end camera control? 

     

    Additional information can also be found here: https://support.zoom.us/hc/en-us/articles/203028599-Managing-Far-end-camera-control

     

    https://support.zoom.us/hc/en-us/articles/204065759-Zoom-Rooms-Camera-Controls 

    stang2019Author
    Newcomer
    January 14, 2022

    Yes, I have two cameras in host(One real USB camera Brio and one virtual camera, the virtual camera represents a PTZ camera Aver TR311), remote side user can switch camera after requested camera control, only the UVC camera shows PTZ control on the remote side, the DAL plugin one won't show, and the caphost log seems not query the DAL for the feature.

    GreggG_aka_4G
    Community Champion | Employee
    Community Champion | Employee
    January 14, 2022

    Understand, I will have a support ticket created for further troubleshooting around your situation.

    stang2019Author
    Newcomer
    January 14, 2022

    Do you mean you created a ticket for this case? if so, you guys are welcome contact me for reproducing the problem

    GreggG_aka_4G
    Community Champion | Employee
    Community Champion | Employee
    January 14, 2022

    Correct, you will be receiving an email from us here at Zoom. Have a great rest of your day!

    stang2019Author
    Newcomer
    January 14, 2022

    Thanks a lot, you have a great long weekend!

    -Steven