Ability to disable waiting room in meeting is greyed out in security drop-down

[smegrimes]

Hello Community,
I've seen this question posted a few times, but no good answers yet - maybe today's the day????

I would like to disable the waiting room once I start the meeting but when I go into "security" the "enable waiting room" toggle is not highlighted and I'm unable to change it.

I understand that is an admin setting. How do I change that Admin setting so I have the ability to access the control in the "security"?
TIA

[jdott16]

Hello,

It is most likely that you are running into the following "Require that all meetings are secured with one security option": https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059862 

Note: The following account types cannot disable this setting, as it is automatically required: single Licensed user, Pro accounts with 2 or more licenses, any Free Trial accounts, and Business accounts with 10-100 licenses.

If you do not meet the above, you can disable the feature. Otherwise, this is a requirement for Zoom security purposes.

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

[smegrimes]

Thanks for the reply. That makes sense.
I want to have the waiting room up until the events starts (so speakers can get in and get set); then I want to disable it once the event starts so  I don't have to manually admit them.

If I were to enable both passcode and waiting room when I set the event up, would I then be able to access the setting in "Security" during the meeting and uncheck 'enable waiting room'?

Thanks,
R

[jdott16]

Hello,

If you have both the passcode and waiting room enabled for the meeting, then once the meeting has begun you should be able to disable the waiting room in the security button within the meeting seeing as the passcode is already set for the meeting.

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake