A keychain cannot be found to stoer "Zoom." | Community
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Newcomer
WeGoinSizzler
Newcomer
March 28, 2022
Question

A keychain cannot be found to stoer "Zoom."

  • March 28, 2022
  • 4 replies
  • 1 view

Hello,

        We have an MDM provider, Jumpcloud, and when we use it to push Zoom, the get the error: A keychain cannot be found to store "Zoom." immediately after installation.

Anyone else seeing this? I am not alone with users of this MDM.

I am on Monterey 12.3

 

      4 replies

      IP-Man
      Community Champion | Employee
      IP-Man
      Community Champion | Employee
      March 29, 2022

      @WeGoinSizzler , please install/push Zoom Client for IT admins instead of the normal Zoom client for meeting.

       

      You can download it from Download Center.

       

       

      If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

      C
      Newcomer
      cwaldrip
      Newcomer
      September 30, 2022

      Installing with the package found at https://zoom.us/client/latest/ZoomInstallerIT.pkg has started (Sept '22) resulting in a keychain error when deploying with our MDM solution (Jamf) during initial deployment. Resetting the keychain to default is the fastest way to resolve it, but it's an unexpected and unwelcome issue.

        M
        Newcomer
        maxiakra
        Newcomer
        June 20, 2023

        Has it really not been resolved yet?

        C
        Newcomer
        cwaldrip
        Newcomer
        June 20, 2023

        still happens for me... ¯\_(ツ)_/¯

        M
        Newcomer
        Matt-W
        Newcomer
        July 24, 2023

        Same here with Ventura. Not at all fun to describe the process to busy users. 😛

        M
        Newcomer
        maxiakra
        Newcomer
        July 25, 2023

        For us the issue was I have a deployment script and the reason for this error was I haven't noticed I'm trying to reopen the software as user but script was running as system. What worked for me was to use

        su - l  and run it as currently logged in user to reopen the software. 🙂 

        E
        Newcomer
        evets777
        Newcomer
        January 23, 2024

        We figured this out.  The "open- a zoom.us.app" command in the script causes the keychain error.  That command is trying to run the open command as the user, but the command is being run with a system user account and doesn't have permission to run that command as the user and, therefore, is trying to access the keychain.  If you remove the command above the keychain error goes away.  

         

        What we did in Jamf was add "sudo -u $(ls -l /dev/console | awk '{print $3}') open -a zoom.us.app" to Files and Processes policy that then executes the open command after the script finished running.  

         

         
         

         

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