Newcomer

Question

A black screen is displayed when I activate my camera

Forum|Forum|4 years ago
January 20, 2022
21 replies
2 views

I have a particular problem. I used to participate in meetings on Zoom and I could display my video without having a personal zoom account. A few months ago, I opened a zoom account and created a meeting. By mistake, I checked the "Stop my video when joining a meeting" box in the camera settings. After that, when I activated my camera during a meeting, the camera was considered activated but only displayed a black screen. In Windows 10, in the camera privacy settings, my camera (an integrated webcam) was seen as currently being used by the Zoom app.The problem remained after of course unchecking "Stop my video when joining a meeting" in the camera settings, restarting the computer, downloading the latest version of Zoom, stopping my Zoom account. I have left the problem alone by joining Zoom meetings with a black screen as video while the video works using other applications like Teams.

Has anyone experienced the same problem? I would appreciate any help.

Christian

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ManvithVanga

Newcomer

to make video not look black you have allow access to camera to zoom if not allowed it will look black if not it won't

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Christian1Author

Newcomer

Hello, sorry for my late reply. In fact, the access to the camera is allowed to Zoom in the privacy settings of the camera. Even, the last access through Zoom is noted. When I attend a Zoom meeting, the camera is turned on as if it were working... but only a black screen is visible in the camera window.

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Ronsanders

Newcomer

me too

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Christian1Author

Newcomer

Hello, sorry for my late reply. In fact, the access to the camera is allowed to Zoom in the privacy settings of the camera. Even, the last access through Zoom is noted. When I attend a Zoom meeting, the camera is turned on as if it were working... but only a black screen is visible in the camera window.

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JessicaAnnel

Newcomer

I have the same problem, everybody can see me, but I can only see a black screen for myself, and every other participant. The video camera is active.

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WRichter

Newcomer

Same here iMac2020. Light is green video black. All other apps and browsers work as expected.

Gues we have to move on. I have the impression the native zoom client gets worse with every release. Crashes while screen-sharing are also very common. Not cool if you have 100 physicians only.

Guess we have to move on to something else.

D

DrJD

Newcomer

I have the same issue for the last 2 months at least. Used to work fine prior to that and I have not changed settings or added any apps/programs that could have a compatibility problem. My guess is that it's an incompatibility between the latest and even more degraded Zoom client and the the latest/next and more degraded Microsoft system updates that either company doesn't want to address given how few people complain about it. Not a problem with the phone app, which is why I think it is a Zoom/desktop operating system irreconcilable difference.

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RenaGroot

Newcomer

I think you are right. I upgraded my desktop and now the Zoom doesn't work. Not cool. Now what? Does anyone have any idea how to resolve this?

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HH57

Newcomer

Help ! My video screen is black, fine yesterday. I have everything ticked. Presentation tomorrow!!

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Sherrin_Larson

Newcomer

As of the last windows update, I believe, my laptop camera comes on but it shows a camera with a slash through it and no one else can see me. I've checked everything and done everything including looking for updates for drivers. I've uninstalled, reinstalled, restarted etc.

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Kburnett

Newcomer

Try using F10 key

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Ronsanders

Newcomer

I have spent hours on this same problem. I have downloaded new drivers, etc. Can anyone give some guidance

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DebraFoxx

Newcomer

I am having the same problem now. I am stumped as to what to do at this point.

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HenryG

Newcomer

Sorry, I cannot help. But I will note that I have the same problem but only on one particular WiFi network. The problem does not occur on my home network. While on that network, the camera will work in other apps, but no longer works in Zoom.

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RenaGroot

Newcomer

The screen is black on my desktop but not on my laptop. I need the desktop for my Zoom meetings because I have to show course materials that are only on my desktop. Any idea why the screen is black? So weird. Also, it's not cool we can't contact anyone for help at Zoom.