40 minute limit for some users on my account

Forum|Forum|4 years ago
October 28, 2021
4 replies
0 views

We have a pro account and we are an education institution

Dalal@wellspringsforwomen.com

I am having issues with some of the users getting cut off at 40 minutes

others are okay

why is that

R

RajanB

Employee

Dalal

Please check the host has been assigned license type as "Basic" or "Licensed". If he/she has been assign "basic", there is 40min limit for the meetings he/she hosted. To confirm this, please login to Zoom web portal ( zoom.us ) with admin. privilege & then navigate to ADVANCED > User Management > Users to check the license type against the user accounts.

D

dalal1Author

Newcomer

Also I already mentioned that we fit in under education therefore the 40 minutes limit does not apply.

R

RajanB

Employee

Hi Dalal

Sorry to hear you're having problem with 40min limit. As per your account info, only 2 users who are "licensed" can host meetings more than 40min. This is how the licenses work.

I would suggest reaching out to your Zoom account team to find a solution/options for your problem.

D

dalal1Author

Newcomer

Another champion mentioned

I just signed up on zoom from my school account and showed the message

Important Notice: Zoom has removed the 40 minute time limit for schools affected by COVID-19 through December 31, 2021. The meeting limit on your free Basic account has temporarily been lifted.