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Zoom AI Companion2021-11-16 07:40 AM
I have a basic plan. It reads that one-to-one meetings should be allowed up to 30 hours. Mine cut off at 40 minutes. Am I not understanding the plan correctly? Or was this a technical error in Zoom’s part?
2021-11-16 07:52 AM
Often this is caused by someone disconnecting and rejoining the meeting, which Zoom counts as 2 separate joins to the meeting. Between those 2 joins by that participant and your joining, that makes 3 participants and begins the 40-minute limit.
2021-11-17 03:27 AM - edited 2021-11-17 03:27 AM
If you want to see 30 hours, you should be next conditions.
https://support.zoom.us/hc/en-us/articles/202460676-Time-limits-for-idle-meetings
2022-04-25 03:42 AM
I have signed up for 1 year plan, not a free plan and it is still cutting me off at 40 minutes.
2022-04-25 12:57 PM
Hi @tcostello
If you have Pro plan, I guess that you need Zoom Support will help you.
Please contact Zoom Technical support.
https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support
Chatbot: chatbot
Web Ticket: Web Ticket Request.
Phone: See above the link
Cheers!