Newcomer

Question

2 SSO logins, can't switch

Forum|Forum|4 years ago
September 29, 2021
19 replies
58 views

I have an SSO login for my company. It works fine.

I just received a 2nd zoom SSO login from an educational institution.

When I use the desktop zoom client (windows 10, v 5.8), it automatically logs me into company sso account..

I need to sometimes switch to 2nd SSO account, but when I try "Switch accounts" or sign out and then go to sign in, when I choose the SSO option, it whips by and automatically logs me into the company SSO account. I am not given a chance to type in a domain to log into the 2nd account.

How can I fix this?

Rupert

Community Champion | Customer

Hi @TomS

I just tested this - and I was able to get this behavior:

Log Out in Zoom first.

Then go to login.

Choose SSO

Your organization SSO page will probably popup . CLOSE that page.

Behind that page should be the Zoom SSO domain input box

Input your other SSO domain and proceed to your login.

Does that work for you?

T

tathey1

Newcomer

For people who are having trouble quickly closing the browser page - keyboard shortcuts are useful here (e.g. command-w on mac)

T

TomSAuthor

Newcomer

Thanks Rupert,

Sadly, no this does not work. Desktop client - choose login, then choose sso - it just whips by the domain entry screen in a millisecond. I can see my company's domain there in the brief time it is shown (very very brief).

I saw this article: https://support.zoom.us/hc/en-us/articles/360059970632-Auto-login-for-Office-365-add-in

but I don't see the options they speak of so I can't see a way to disable this functionality (if this is indeed what is going on).

I do have the zoom outlook plugin installed - I tried disabling it in outlook but it had no effect. And the article above talks about the web zoom portal and finding the option but I cannot find this setting anywhere in there. It's possible this is out of my control (i.e. controlled by my company overlords).

I created a video but it won't let me upload it here - converted it to animated gif, hopefully shows ok.

Tom

T

TomSAuthor

Newcomer

Well the workaround I found is to edit the file zoom.us.ini located here:

C:\Users\<username>\AppData\Roaming\Zoom\data\Zoom.us.ini

and remove the win_osencrypt_key line entirely.

It then prompts me for sso domain.

Perhaps there is a setting somewhere that says "do not remember my sso domain" but I can't find it. This will have to do.

Tom

Rupert

Community Champion | Customer

Well good find in the meantime!

E

Eaganeer

Community Champion | Employee

There is an MSI/GPO flag that admin's can utilize which will force the client to a specific SSO login. May be worth checking to see if your client was installed with this method.

https://support.zoom.us/hc/en-us/articles/201362163-Mass-deployment-with-preconfigured-settings-for-Windows

T

TomSAuthor

Newcomer

Thanks Eaganeer - I see how they could set it during MSI setup, but I don't know how to tell if that has been done - I can't find any interesting registry keys that might hold this setting. You don' t know where that setting lives, do you?

The fact that I can override by editing the zoom.us.ini key and get prompted for sso info makes me think this is not in play (forced to specific sso). I can switch between my company sso and the educational one by removing the line from the ini file and restarting. It will remember what SSO to use until I clear it out again.

Tom

Rupert

Community Champion | Customer

Try HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Zoom\Zoom Meetings\General.

K

KarinAlfrida

Newcomer

I have exactly the same problem, no solution to this yet unfortunately, Drives me crazy… Any more suggestions, please?

P

probablynotNSA

Newcomer

I've been dealing with this for over a year. Both my executive education program and my work are tech-savvy places that require SSO. The workaround around here is to be quick with the mouse - you might be able to stop the page from loading once in five times. If you win the race, you can go back to the "enter your domain" name to change the domain whose SSO is checked.

Being forced to do this is totally unacceptable for a recipient of two very expensive enterprise accounts. This is a known issue reported in multiple places without resolution. Video conferencing is a commodity and Zoom's inability to address minor fixes like this will result in a market share loss quickly.

T

TomSAuthor

Newcomer

I agree it should be fixed. There is no way I could click fast enough. My solution of editing the .ini file (well, using a batch file to overwrite ini file with one that does not have encryption key) works well enough for me - an inconvenience but doable.

D

drjuliet

Newcomer

I have the same problem. : (

B

bbgdjk

Newcomer

😘

L

laurabennett

Newcomer

e way i have found to do this is to log out of the Zoom desktop client, then go to https://portal.office.com and log out of Office 365 in the top right corner, then go back to the Zoom desktop client and sign back in, this will force the SSO authentication to go through the full sign in allowing you to enter the other emial account to sign in with.

C

chgboyd

Newcomer

Any updates on this? I'm having the same issue on a Mac.