2 July 2024 - Zoom desktop windows 10 - not opening following update

[Dan-O]

Zoom automatically updated on my Windows 10 PC yesterday (1 July 2024) to version 6.11 (41705)
> unable to open Zoom
> I uninstalled Zoom
> ran Cleanzoom (see https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146 )
> reinstalled Zoom
> restarted PC
> Zoom not opening - no error message

[Dan-O]

I installed the 32bit version and that works. Rather confusing why 64bit version isn't working. Any ideas anyone/

[LSTK]

Ugh, thank you! I'd been uninstalling and reinstalling older versions of 64bit. This seems to have worked.... now just going to disable automatic updates.

[volodimirg]

Also 64 bit version of zoom doesn't work after update.  I install 32 bit version and it works.

[Dan-O]

When updating Zoom now (32bit version), Zoom doesn't open after the update. I have to 
> uninstalled Zoom
> run Cleanzoom (see https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146 )
> then reinstalled Zoom 32 bit
then Zoom works. So having to do this every few weeks isn't great