12/28/2022 Zoom Update Video Freeze With Flashing Multi Colored Screen

Forum|Forum|3 years ago
January 10, 2023
14 replies
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Zoom rolled out a system update on 12/28/2022 which caused video issues to occur, freezing with flashing multi colors occurs. I have reported this issue each time there is an issue, which means this occurs repeatedly during zoom sessions. Still waiting for a patch to correct this problem. Frustrated user,

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K

kristinaa

Newcomer

Thanks for sharing!

J

Joanna55

Newcomer

I am still having the flashing video screen. I will try the fix but this is March. It hasn't been fixed yet?

Davidnieto

Newcomer

I am still using this version, ´cause, apparently, this issue hasn't been fixed yet, based on some other comments besides yours.

Windows :

5.12.9 64-bit:

https://cdn.zoom.us/prod/5.12.9.10650/ZoomInstaller.exe?archType=x64

C

chris_snyder

Newcomer

For what it's worth, we haven't seen this problem in our rooms since the upgrade in January. So it seems that maybe the fix was only for some platforms or configurations?

I don't think we changed any video quality settings, we were fortunate to be able to ignore the problem (because of holidays) until it was fixed.

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fahmidme

Newcomer

I'm still getting this error. For some reason, opening Photo Booth (on Mac) makes the video magically work. Zoom, your tech is lacking.