由于主持人账户限制的缘故，无法加入会议。（错误代码：13215）

Forum|Forum|1 year ago
September 4, 2024
5 replies
10 views

我的中国网友在加入zoom时收到了这个提示。请问该如何处理？

Meeting Features

Best answer by MGSR

Hello @xinxiaotu,

Welcome to the Zoom Community! We're glad to have you here.

You may check out @VA's answer in this post.

Have a good day.

MGSRAnswer

Community Manager

Hello @xinxiaotu,

Welcome to the Zoom Community! We're glad to have you here.

You may check out @VA's answer in this post.

Have a good day.

8

8196586200

Newcomer

Hello @MGSR

Can you help me with the same problem？

MGSR

Community Manager

Welcome to the Zoom Community, @8196586200! To enjoy uninterrupted access, users in China are encouraged to upgrade to a licensed version of Zoom. In order to resolve Error Code 13215, the host will need to upgrade to a paid account, or the person experiencing the error code will need to sign into a paid Zoom account and then join the meeting.

MGSR

Community Manager

Hi @xinxiaotu!

Did you see the previous response?
If it has resolved your inquiry, please press Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

MGSR

Community Manager

Hi @xinxiaotu!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!

Z

ZhuChi

Newcomer

Hello, I have the same issue. I already bought a paid account, but users in China still cannot enter the meetings I host. Please help fixing this problem, or tell me how to refund.

T

thejg580163com

Newcomer

I have a solution to this problem

我有办法解决这个问题