error message when trying to Add a Zoom meeting in Outlook calendar

Forum|Forum|2 years ago
January 2, 2024
23 replies
0 views

I'm getting this message when I click on Add a Zoom meeting in an Outlook calendar:

"featureId or user is empty, featureId:GroupHD_1080P Dismiss"

Why am I getting this message? How do I get past this?

Other

Best answer by camberwear88

I used to have to log out and back into the Zoom plugin for a workaround, but the issue would happen again within a few days. I found that uninstalling Outlook client and reinstalling it will fix the issue. The error seems to be related to the Outlook client and not the user profile itself. Haven't had to log into the Zoom plugin after reinstallation.

Hope this helps!

W

willyum000

Newcomer

Sign out and sign back in the addin.
Be advised, this will likely happen again.

I have yet to find a permanent solution and Zoom support has not been helpful.

C

camberwear88Answer

Newcomer

I used to have to log out and back into the Zoom plugin for a workaround, but the issue would happen again within a few days. I found that uninstalling Outlook client and reinstalling it will fix the issue. The error seems to be related to the Outlook client and not the user profile itself. Haven't had to log into the Zoom plugin after reinstallation.

Hope this helps!

L

lsmith_haley

Newcomer

I will also give this a try. Thank you.

L

LisaHowe

Newcomer

I have tried that too; and it still does not allow me to do this anymore. I have to start to schedule in the Zoom app and then the outlook invite appears. Not sure why this is happening; and is frustrating when trying to create a meeting ASAP to send out to clients.

S

SAJ2

Newcomer

I've got the same issue. Will Zoom notify us when the issue has been resolved?

W

willyum000

Newcomer

@SAJ2 No, they will not notify you.

@LisaHowe, remove the add-in from Outlook and readd see if that helps

R

rn-zm

Community Manager

Hey @zarafa101 @jdavis @willyum000 @thePRLwood @SAJ2 after reviewing recent cases handled by our Zoom Support team, users have reported that logging out and signing back in to both Outlook and Zoom resolves the issue. I'm monitoring the cases that come in, but I haven't seen anything yet that has been escalated to our engineering teams for further investigation. If there are any updates to this discussion, I will keep everyone informed.

L

lauradmult

Newcomer

Logging out and back into Outlook and Zoom is not resolving this issue for me. Incredibly frustrating.

T

thePRLwood

Newcomer

Same issue on our side, re-installing the add-in didn't do much but signing out and signing back into both the add-in and the desktop application seems to have gotten us around the issue for the time being.

W

willyum000

Newcomer

good to know

J

jdavis

Newcomer

I'm having the same issue. Logging out and signing back in both Outlook and Zoom is a temporary fix, but not long term. Hope Zoom support addresses this issue soon.