Why is Zoom using Outlook to notify attendees of a meeting?

Forum|Forum|1 year ago
January 16, 2025
5 replies
0 views

Super frustrating problem: When I am scheduling a Zoom meeting, I am adding the email addresses of my attendees in the Attendees box. But then, when I create Zoom opens up Outlook, and requires me to invite the invitees again. It then sends the invite from my the calender tied to the Exchange 365 account I have.

But that is my work account. My Zoom account has nothing to do with my work email account. And I don't want invites coming from my work account. The calendar integration I have selected is a Google Account, not a Microsoft account. (see it here). Yet every time, no matter what I do, it sends invites by opening outlook and demanding I again enter the addresses.

I suspect this might be due to a recent update (see it here). But I can't find any place to change what's described there.

Help? I'm working on a Mac. You can see a screen recording of the problem here.

ExpertswhoJohn

Community Super Champion | Customer

Hi @lessig ,

Can I have some more info?
Do you have the Zoom Outlook plugin running?
Windows will open up your default email client when you click on an email, is this what is happening?
Have you started Apple intelligence? We are seeing some weird things happening due to that.

ALl the best

John

L

lessigAuthor

Newcomer

Thanks for the reply. I'm on a Mac. I don't have the Zoom Outlook plugin running on my machine. I fear maybe the Office 365 Administrator has installed it as a default. How can I see whether it has? My default email app is Spark Desktop (as set in the Mac Mail program). And I'm at the latest OS, so Apple Intelligence is present. I've not really used it for anything.

L

lessigAuthor

Newcomer

ok, resolved this (aka, I'm officially an idiot): I never realized that the Schedule interface extends beyond the first screen. When I discovered this and moved to the bottom, I saw that for some reason, Outlook had become picked as the Calendar. Apologies...

E

eschaff

Newcomer

There is something going on related to Zoom, Outlook, the add-in, the plug-in, and maybe MacOS that I have just started to work on but, we are having a ton of strange issues like this.

H

hjg

Newcomer

I struggle a lot this last 6 months with scheduling meetings on my Mac and put it in my iCalender as well as Gmail. Previously is worked without problems. I ahve a paid account and seriously consider to stop it and look at other options

S

Spiller

Newcomer

When I send a zoom invite from my iPhone 14 it is getting stuck in my outbox. This is preventing me from working. Please advise asap. Many thanks.