Newcomer

Question

Why can't I choose which external calendar to export to anymore?

Forum|Forum|8 months ago
May 22, 2025
13 replies
2 views

The recent update on May 19 completely took away the ability to choose which external calendar to export meetings to. I'm signed into Zoom through Gmail since Zoom doesn't support personal Outlook accounts (I no longer have an organization account), but my familiarity is with Outlook calendar and everyone I'm still working with is using Outlook calendar, which makes it easier for me to just create a Zoom meeting, select the Other calendars > Outlook option, and then use that to send the invite through my 'personal' Outlook account.

But the recent update removed that feature and now forces me to ONLY use Google Calendar. I DO NOT WANT TO BE SENDING MY MEETING INVITES THROUGH MY GMAIL ACCOUNT, because it's strictly personal--the Outlook account is "personal" but is really my work account, I just do not have an organizational account anymore. This is the most bizarre "update" ever.

I can't just create a new account on Zoom to integrate with my Outlook account because guess what, my Gmail-Zoom account is PAID. Can anyone help? Especially Zoom staff, if they ever see this?

Show previous replies

D

DamianG1

Newcomer

Ditto - I have sent feedback to Zoom as it this is an obvious cynical ploy to force people to use Zoom scheduler. The update before made it harder than earlier versions and this version has taken away any choice.

I won't be renewing my subscription

H

hozo1

Newcomer

Finally figured out what they did and wish they would have explained the UX to all of us. As long as my Google calendar is connected I set the day and date and it automatically populates Google and from there I add my names. In the past it went directly to my calendar. I can live with that but if they stop supporting 3P calendars they will be toast. its all about selling us there calendar. Zoom I don't ever want to use your calendar, I already have a really good one.

S

suzanne1969

Newcomer

Hello! Good news ! Would you be willing to tell me the steps of how I do that? I am not the most tech savvy person but have been running my business using that feature! I even spent three weeks back and forth with support and about $600- on private tech consultants and they didn’t even know how up remedy !!!! Very frustrating !

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HJayP

Newcomer

Hello @suzanne1969! If you currently have a calendar integrated, your events will automatically export to that calendar.

If you'd like to export to a different calendar, you’ll need to first remove the existing integration. This will allow you to choose and connect a different calendar.

For users with a Zmail calendar integration:
You’ll need to remove the Zmail calendar from your profile by logging into the web app. Once it's removed, you'll be able to connect a new calendar.

Hi Mark,

I have tried this and even thought I can see iCal with a blue dot in it still doesn't sync to iCal. It also doesn't send email links to any email address I add.

When will this bug be fixed?

L

LK1981

Newcomer

I too am having a similar issue-up until recently my outlook account was integrated and I use Zoom Scheduler. I purchased this add-on as it is time consuming for me to be sending back and forth emails to clients. My outlook email is a personal account which I use for work purposes and I have 365. This worked fine but last week it has decided to disconnect and I have been unable to reauthorise. I have been back and forth with support sending me links to support pages and they also suggest it is a user issue-rather than listen to customers and offer support they consistently dismiss issues.

In addition to this, it is frustrating that SMS notifications have been disabled for 6months now with not ETA on when this will be available again. I pay extra for this service but who cares??

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