Newcomer

Question

Unable to edit single instance of recurring meeting with Outlook add-in

Forum|Forum|2 years ago
November 6, 2023
17 replies
140 views

Hello,

I have been having an issue recently where when creating a recurring meeting, if needed, I am unable to change a single instance of the meeting. Whether that is changing the time of the meeting, or the optional participants of the meeting.

Either I will get no error and the change will not take effect, or I will receive error 4502 or error 3000.

My Zoom application is up to date, I have tried performing Outlook troubleshooting as well but nothing has seemed to work.

Please advise!

Thank you

Calendar Events

Show previous replies

S

SamWatson

Newcomer

We tried it, but it didn't fix the issue for our users. I have posted the following info in some other threads:

* Try to alter / delete the event via Outlook Web.

* Rename or delete your local Outlook message database in C:\Users\username\AppData\Local\Microsoft\Outlook. Outlook will redownload your messages from the server and seems to fix whatever corruption has happened on the local copy so you can then edit the event.

P

Peaches379

Newcomer

We didn't run into that, be we also don't run cached Exchange mode. We did have to edit the meeting series on the existing meetings before editing a single instance would work. Support said something about that updating the start time of the meeting in the database. Between the new plugin, deleting your OST and editing the meeting series, hopefully we're all squared away on this.

G

GusTheViking

Newcomer

I was getting a similar issue, except no error codes, just a notification stating: Sorry, something went wrong. You may want to try again. The meeting would change for invitees, but not me. I found adjusting a setting in Outlook seemed to resolve the issue.

Outlook > File > Options > Advanced

Uncheck: Show Apps in Outlook

Restart Outlook

I don't know if this will help, but for some reason it made a difference for me.

A

ALhammertech

Newcomer

This is not a Zoom issue. It is a problem with Outlook itself. I have Office 365 Outlook Desktop on Windows 10. The issue that I had was with updating the time/date for a one off meeting in a recurring series. The attendees would get the email/update, but I would get errors. I got the one mentioned above and another one basically saying the email could not be sent. I also would not see the new time/date. It wouldn't even let me cancel the meeting on my side. I know it worked for the attendees because I got their out of office responders and a couple of accept RSVPs for the new date/time.

Anyway, GusTheViking's suggestion fixed the issue for me as well. Thank you Gus!

R

rclizbe

Newcomer

I'm not sure it's correct that it's an Outlook issue. The title of the error 4502 message identifies that it is a Zoom error. It's not an outlook error message.

K

Kachirimal

Newcomer

Been having this issue for months - took the advice on this thread and logged into Outlook online and was able to cancel the single event in my recurrence

FrankC

Newcomer

I am having the same issue

CarlaA

Community Manager

Hello everyone,

For those who are still experiencing this issue, please refer to the following support article to resolve: Zoom error codes 3000 and 4502

Thank you!

C

confis

Newcomer

Please follow the instructions provided in the link below to properly clean the Zoom application:

Cleaning Zoom Application Guide

Ensure to uninstall the Zoom application and delete any associated meetings. Afterwards, reinstalling Zoom should resolve the issue.

Best of luck!

R

Raynorabru

Newcomer

You're experiencing difficulty editing individual instances of recurring meetings in Zoom through Outlook, encountering error codes 4502 or 3000. Despite updating both applications and attempting troubleshooting, the issue persists. Try clearing the cache, ensuring both applications are up to date, and reviewing Zoom settings. If the problem persists, consider recreating the meeting series and contacting Zoom support for further assistance.

V

VoytekZ

Newcomer

Hi everyone,

This article from Zoom might be of use regarding rescheduling single instance of a recurring meeting.

Enabling bi-directional calendar sync - Zoom Support

Quote directly from it: "Changes to a single occurrence in a recurring meeting are not supported and will not sync correctly."