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Receiving emails on Zmail but cannot send any out

TAOP
Newcomer
Newcomer

‎2024-08-13 06:44 PM

When I am preparing an email and I include an addressee, the spinning wheel turns on and never goes away. When I hit send I get "Cannot send email (Error code 103, 10004)"

 

I cannot find any references to those error codes in the help information. It is definitely not an Internet connection issue and I've had no difficulties sending and receiving to all my other email accounts. Is this a configuration error? If so, I am unsure where in the mail settings I need to make changes. Thanks!

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2 REPLIES 2

anniemmmm
Newcomer
Newcomer

‎2024-08-15 05:35 PM

I've had the same problem!!!!

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MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2024-08-19 10:36 AM

Hello @TAOP and @anniemmmm 

Welcome to the Zoom Community! We're glad to have you here.

Please update your Zoom app to the latest version. You may check out this article on how to update your app.

Let me know if it solved your concern or if you need further assistance.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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