17 Hats Integration to Zoom- Not receiving request pre-approval

[Mary1317]

Hi, we are having some issues with the Zoom integration with 17 Hats. We got this message asking for pre-approval after logging into Zoom, and although we had already submitted the request, we had not received the email confirming its approval. Here's the warning message that we get after clicking log in to Zoom while doing integration.

"Unable to install this app because it needs pre-approval by your account admin. Please contact your account admin for more details. "

I need assistance on this matter. Thank you.

[Ray_Harwood]

Welcome to the Zoom Community, @Mary1317.

This Zoom Support article on Approving Apps might be of some help:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062300

Are you on a Zoom account by yourself, or are you on an organizational account with others?  If you are on an organizational account, you may need to contact your internal Zoom admin for enabling permission and other guidance.