unable to switch to Stereo mode | Community
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V
Newcomer
Viess
Newcomer
September 9, 2021
Question

unable to switch to Stereo mode

  • September 9, 2021
  • 1 reply
  • 0 views

When connected to a Bluetooth speaker or headset, I cannot switch the audio to Stereo mode even after checking the stereo options under settings. 

 

The AG/ Realtek audio output is very loud even after turning down the volume under zoom settings and on my laptop. 

 

May I know how I can switch to the stereo mode to control audio from my headset and have a better sound quality? 

 

    1 reply

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    September 9, 2021

    Hi @Viess 

     

    What type of computer or device are you using?

     

    Rupert

    V
    Newcomer
    ViessAuthor
    Newcomer
    September 10, 2021

    Hi Rupert

     

    I am using a Sony WF-1000XM3 wireless earbuds and connecting to Dell Latitude 5410 laptop.

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    September 10, 2021

    Try going to your Windows Sounds Settings, then Sounds Control Panel.

     

    Look for your Bluetooth device under Playback devices and ensure it is not configured as a Communications Device.  You can also double-click it there and go to Advanced and ensure you have a 2-channel format selected.

     

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