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Zoom recording record only show up when my company email is on the contact record in Salesforce

sandreasrent
Newcomer
Newcomer

‎2023-04-20 07:25 AM

We are set up to have Zoom recordings automatically added to a contact in Salesforce. The problem is that the recording does not show up on the contact record if the email address is anything other than my company email address (e.g. *********** is who I had a meeting with but the recording does not appear, it only appears if I change the email on the contact record to ***********.

 

Does this have anything to do with the excluded email addresses? 

 

NOTE: We are not using the zoom integration app. This is set up through Zoom connector, so there is only a push from Zoom to Salesforce.

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