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J
Newcomer
jimselley
Newcomer
August 9, 2024
Question

Zoom events and license

  • August 9, 2024
  • 2 replies
  • 0 views

I had a zoom pay per attendee license, and have switched to a zoom unlimited 100 attendees license as it suits my needs better. The issue being it tells me I need to create a new hub but i cannot get into the old one now and have several events scheduled in the coming days - I need to be able to duplicate these events into the new one but cannot access them? Has anyone got any suggestions on this?

    2 replies

    C
    Community Champion | Employee
    colegs
    Community Champion | Employee
    August 9, 2024

    @jimselley - I think you will need to submit a support ticket (question mark in a circle in upper right corner of Zoom client) to see if they can copy the hubs over for you.  Otherwise, you might see if you can sign up for the pay per attendee license at the same time as the unlimited to see if you get access to the hubs you already have and copy them over.

    J
    Newcomer
    jimselleyAuthor
    Newcomer
    August 9, 2024

    Hi - thanks for replying - I have a ticket in with support but everything is taking a very long time and my situation is rather urgent.

     

    With regards to the other issues - I still have my license for pay per attendee available to me, however when I log into events now it will only invite me to start my new hub - I am nervous to do this until I have the situation resolved so at the moment I cannot get into my existing hubs on the pay per attendee license - if I create my new hub will I be able to see my old one on pay per attendee? support haven't answered this question

     

    M
    Community Champion | Employee
    mgstark
    Community Champion | Employee
    August 11, 2024

    Hi there, when you add a new license you will still see your old hub. You just have to go through the first screen to create the new hub to get back to the normal view .etc The PPA hub will still be there and so will the new hub .etc

    Note that transfer from PPA to Unlimited is not supported, so those events can run and complete on the PPA hub. At the same time you can create all new events on the new hub with the Unlimited license moving forward.

    @jimselley

      J
      Newcomer
      jimselleyAuthor
      Newcomer
      August 12, 2024

      Argh - I did create the new hub and thought I would be able to transfer events to the new hub - but looks like I can't as that's on a different license. I'm going to have to recreate all my events from scratch again....

       

       

      Ray_Harwood
      Community Super Champion | Customer
      Ray_Harwood
      Community Super Champion | Customer
      August 12, 2024

      @jimselley, as @mgstark points out, transferring events between hubs has numerous restrictions.

       

      Note that one of the advantages of running your events in a PPA license is that you can easily “flex” the attendee limits. On your Unlimited 100 license, once 100 have entered the event, no more can enter unless you upgrade to the next Unlimited increment – a healthy price jump. With PPA, you can enable “overage” and Zoom will let as many people in as you set the limit for, and if your account runs out of available “seats”, you’d simply be charged $2.50US for additional attendees. This is great for paid events, but needs monitoring if your event is free.

       

      I sent you an email linking you up to one of my UK Z-SPAN colleagues. 

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