Zoom Events - Speakers unable to join the lobby | Community
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jgriffith26
Newcomer
September 30, 2021
Question

Zoom Events - Speakers unable to join the lobby

  • September 30, 2021
  • 1 reply
  • 0 views

I have a few speakers that have recieved their speaker ticket emails. They are able to get registered but when trying to join the lobby they get the message "This Zoom event ticket is associate with a different Zoom account than the one you've logged in to. To join the Lobby, please switch to the Zoom account used to get the ticket."

 

The only thing is both speakers say they are using a Zoom account with the same email address...

 

Any ideas on how I can fix this? 

    1 reply

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    September 30, 2021

    Hi @jgriffith26 

     

    These are Guest Speakers outside of your Zoom account (or organization), correct?

     

    Did they have Zoom logins already?

     

    As a test - could you ask them to LOG OUT of their client before clicking the speaker invitation, then click the speaker invitation, then login again when prompted. 

     

    Do you know if your Guest Speakers are users INSIDE a different Zoom account (a different organization in Zoom)  - maybe using Single sign-on (SSO)?

     

     

     

     

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