I was paid but not active 500 participant

Hello ! 

I am a zoom licensed
User with the following credentials Orientar Tu Vida. 

We are from Ecuador and I would like to know how you can help me. We contracted the package where it gives us capacity for 500 people, but the day we had the zoom, several people were left out because they said that the maximum capacity, which was 100, had been met.

We made the payment of $79 and we want to know why this happened to us , and if it would already be solved.

I hope you can help us.