Allow on other devices, your sign-in request was denied on another device?

[ResusMed]

This is the error I get as administrator when I try to log into one of our accounts

"Allow on other devices, your sign-in request was denied on another device"

How can this be resolved

[KhatC]

Hi @ResusMed, welcome to Zoom Community! By default, users can be signed in to Zoom on 2 desktop computers, 2 tablets, and 2 mobile devices at a time. The account owner or admin with the needed permissions can change this for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Advanced then Security.
3. Under Sign-in Methods, click the Allow users to login on multiple devices concurrently toggle to enable or disable it.
4. Next to Select the max number of devices allowed, click the drop-down menu to select the number of concurrent devices, then click Save.

When enabled, admins can choose 2-5 concurrent devices, and when disabled, users can be signed-in to Zoom on only one desktop computer, one tablet, and one mobile device at a time. Note that this feature is only available for Business, Education, or Enterprise account types.