Zoom Summit (UK) why does my preview say only US users can register? | Community
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ClareHodkinson
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October 5, 2021
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Zoom Summit (UK) why does my preview say only US users can register?

  • October 5, 2021
  • 1 reply
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I have create my first (free) Zoom Summit in Events. I have yet to complete the summit setup but was concern that as a UK account holder in the Preview I see a message that only US users can register.

"This event is open to users located in the US only."

The documentation does not seem to support that only US users can register for summits. Please can someone tell me how to check that the countries I wish to invite attendees from can register?

The account is UK hosted. Attendees from UK, Brazil, South Africa, Germany, Kenya, Cameroon, Jamaica, Nigeria. I cannot see any mention of these countries being restricted from registering for a free summit.

      Best answer by ClareHodkinson

      It seems the message regarding US only attendees was visible only on the minimised view of the preview screen. Once the preview was expanded to full size, there was a clickable link showing all the countries able to register for the event.

      So panic over!

      1 reply

      Rupert
      Community Champion | Customer
      Rupert
      Community Champion | Customer
      October 5, 2021

      Hi @ClareHodkinson 

       

      Here is the Geographic availability for Zoom Events, but I do not see that it answers your problem exactly. 

      https://support.zoom.us/hc/en-us/articles/4403179347341

       

      Do you have a UK billing address, and a UK IP address?

       

      Rupert

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      ClareHodkinsonAuthor
      Newcomer
      October 5, 2021

      Hi @Rupert 

      Thank you, yes I have looked at the Geographical availability and as far as I can interpret it, there should be no reason why attendees from the our target countries can not register for a free event.

      Yes, my billing address is UK as is my IP. 

      Perhaps it is a quirk of the preview screen? Just a little concerned I will have to set up the entire event before testing out if registration will work for non-US attendees. Any advice on how I should proceed?

      C
      Newcomer
      ClareHodkinsonAuthorAnswer
      Newcomer
      October 5, 2021

      It seems the message regarding US only attendees was visible only on the minimised view of the preview screen. Once the preview was expanded to full size, there was a clickable link showing all the countries able to register for the event.

      So panic over!

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