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K
Newcomer
KeepIntern
Newcomer
April 22, 2022
Question

ZOOM EVENT PAYMENT

  • April 22, 2022
  • 1 reply
  • 0 views

Hello,

 

I am about to buy Zoom Events (annual license) for € 828, but when I get to the payment confirmation it says that it will be renewed on the 15th of June and not in one year... I am stuck in the process. 

I attach a screenshot (sorry, it's in Italian). 

 

Many thanks in advance, 

 

Best regards, 

 

Valentina

Keep International Srl

    1 reply

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    April 22, 2022

    Hello again @KeepIntern!

     

    I believe on a previous screen there is a radio button to show you to select Monthly or Annual. I know that selecting Monthly will cause billing monthly; perhaps selecting Annual commits you to an annual plan, but also bills monthly?  I think you will be fine proceeding, and if there are any issues, you can contact Zoom Billing for assistance. 

    K
    Newcomer
    KeepInternAuthor
    Newcomer
    April 25, 2022

    Hello, thank you for your reply. Yes i did select annual, and the payment was around 800€, I really don't get next recharge on the 15th of June, since it's nor annual nor monthly, and still it counts the total amount as charge..

    J
    Community Champion | Employee
    Jeremy
    Community Champion | Employee
    April 27, 2022

    Hi @KeepIntern, The Zoom Events license service period will align with your base plan.(Pro or business)

    So, if your base plan renewal date is June 15th then the Zoom Events annual plan will have a pro rated service period from the day you sign up to June 15th. Then on June 15th both your Base plan and Zoom Events plan will renew for a year.

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