Why was chat disabled for my webinar attendees? | Community
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genamayo
Newcomer
January 15, 2023
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Why was chat disabled for my webinar attendees?

  • January 15, 2023
  • 2 replies
  • 0 views

I just presented my first webinar. I didn't know until I was already live that chat disabled for my webinar attendees. It didn't show that when I was doing the practice session. And, I couldn't find any place to enable it. Can someone tell me where to enable it?

Thanks.

    Best answer by genamayo

    You have to go into Webinar settings before your next one to enable it.

    2 replies

    E
    Newcomer
    Emmavs
    Newcomer
    March 21, 2023

    This just happened to me

      G
      Newcomer
      genamayoAuthorAnswer
      Newcomer
      March 21, 2023

      You have to go into Webinar settings before your next one to enable it.

      E
      Newcomer
      Emmavs
      Newcomer
      March 21, 2023

      thank you both

      These surprises are not helpful when you are on show in public 😞 

      Have updated the settings

        K
        Newcomer
        KathyColaiacovo
        Newcomer
        March 21, 2023

        I hear you!  I was on my first of 5 sessions for a free bootcamp. Trying to impress people only to have everyone frustrated! Also an update to my fix - because it took 2 tests. Once I changed those settings I went into the webinar, clicked on chat and then had to open the chat to everyone from the chat box in the webinar as well. Click chat, hit the 3 dots and change the settings. Even though I did the fix in teh account settings, I had to make this other change too. 

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