When a recorded class appears not to have recorded. | Community
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June 5, 2024
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When a recorded class appears not to have recorded.

  • June 5, 2024
  • 1 reply
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Last night, I taught a class online via zoom, and I was sure that I had recorded the class. However, when I logged on today to get the video and share with an absent student, there appears to be no recording. 

Meeting ID: 821 7347 3933

Thank  you for your assistance,

Mark A. Ellis

    Best answer by Ray_Harwood

    Welcome to the Zoom Community, @Mark_Ellis.

     

    Here’s two Zoom Support articles I’d recommend first:

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063423 <- Local

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058550 <- Cloud

     

    If you still can’t find the recordings, you could submit a Support Ticket, but if you can’t find it, it’s highly unlikely Zoom can find it. 

    For future classes, I highly recommend setting the meeting to Automatically record to the Cloud when setting up the meeting:

     

    1 reply

    Ray_Harwood
    Community Super Champion | Customer
    Community Super Champion | Customer
    June 9, 2024

    Welcome to the Zoom Community, @Mark_Ellis.

     

    Here’s two Zoom Support articles I’d recommend first:

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063423 <- Local

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058550 <- Cloud

     

    If you still can’t find the recordings, you could submit a Support Ticket, but if you can’t find it, it’s highly unlikely Zoom can find it. 

    For future classes, I highly recommend setting the meeting to Automatically record to the Cloud when setting up the meeting: