cancel
Showing results for 
Search instead for 
Did you mean: 

On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Registration confirmation emails not being received for webinars

JeanetteE
Newcomer
Newcomer

The feature is turned on and I cannot get a confirmation email to my work email or my personal when I register for webinars I've just scheduled. Even when in the scheduling screen and I click to "send me a preview email" those do not come either. I've checked Junk, Clutter, Spam. Nothing is coming. This is a major feature of promoting a webinar for registration.

2 REPLIES 2

YaBoiB
Community Champion | Employee
Community Champion | Employee

Hello @JeanetteE,
My name is Brandon. Thanks for joining the Zoom Community! This usually means that your organization is blocking or filtering out no-reply emails from external users. Please check on your mail server if {no-reply @ zoom.us } is being blocked somehow and put it on the allow list and you should start receiving emails again. I just checked this with my work email and personal email and it is working as designed. 

 

Regards,

Brandon 


Brandon (he/him/his)
Zoom Community Champion
Have you heard of Zoom AI Companion?

HiImpactfrSmlFl
Newcomer
Newcomer

That does not solve my problem. I had never blocked zoom emails. I just don't get them when I register for webinars. Which really puts me off zoom.