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Rob_Hewitt
Newcomer
April 21, 2024
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Problem with reminder email for a Zoom Event

  • April 21, 2024
  • 1 reply
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For my Zoom event, the Reminder email does not contain a working link to the event. The word JOIN is in the email, but when you click on it, it does not do anything. So registrants will not be able to get to the event from the reminder emails. In contrast, in the Pre-registration confirmation email, the JOIN link works fine.

 

I've tried "resetting" the Reminder email, but nothing changes. Can anyone advise?  

 

Thanks,

Robert

Best answer by Ray_Harwood

@Rob_Hewitt, I saw your similar question on the Facebook group Zoom Event Pros, and that you have an answer. 

For the benefit of others here: Rob was clicking the Join link from the test email sent to himself, and the link in that test email is not an active link. The link sent in emails to actual registrants will be their live Join link. 

1 reply

Ray_Harwood
Community Super Champion | Customer
Ray_HarwoodAnswer
Community Super Champion | Customer
April 21, 2024

@Rob_Hewitt, I saw your similar question on the Facebook group Zoom Event Pros, and that you have an answer. 

For the benefit of others here: Rob was clicking the Join link from the test email sent to himself, and the link in that test email is not an active link. The link sent in emails to actual registrants will be their live Join link. 

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