Not receiving my 'send me a preview email'

[CMB1991]

Good afternoon - I need your assistance. I am setting up our next webinar and on the bottom of the page where I typically select SEND ME A PREVIEW EMAIL so that I can see the email that attendees will receive when they register - I am not receiving it. I have logged out, come back in and resend - three times. Nothing.

Please help.

Thank you

Carmen

[Ray_Harwood]

Hi, @CMB1991,

While it might not be much help, take a look at this Zoom Support article:

https://support.zoom.us/hc/en-us/articles/360032808951-Not-receiving-emails-from-Zoom

I’m assuming you are the account owner and are checking the email associated with the account. (Sorry – just have to cover the basics, since we know some people share accounts with others,)

Beyond that, I don’t have any other guidance for you, other than to submit a Support Ticket to Zoom Staff:

https://support.zoom.us/hc/en-us/requests/new 

[ChrisO]

Hi CMB1991,

The "send me a preview" button uses Javascript. It is possible your web browser is blocking that functionality. Check to ensure you have allowed the Zoom site to run JS.