Multiple Confirmation Emails Being Sent for Webinar | Community
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Newcomer
May 29, 2024
Question

Multiple Confirmation Emails Being Sent for Webinar

  • May 29, 2024
  • 3 replies
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When people registered for our webinar they received 3 confirmation emails immediately via zoom.  Any experience with this and why?  Registration page is via a HS integration

    3 replies

    ArvinG
    Employee
    Employee
    May 29, 2024

    Hey @m_nelson – To clarify, do these confirmation emails look like duplicate emails? 

    m_nelsonAuthor
    Newcomer
    May 29, 2024

    yes, exactly the same a minute apart

    ArvinG
    Employee
    Employee
    May 30, 2024

    Got it. I just did a test with several different settings to try to mirror / replicate this issue but I only ever get 1 confirmation email. At this point I'm thinking that it might be a setting that needs to be configured in your HS instance. Would you be able to test by creating a dummy webinar w/ registration questions just in the Zoom instance to see if you still get multiple confirmation emails?

    Newcomer
    August 20, 2024

    We are having the same issue, but we set up our webinars through Splash. I'm still trying to figure out why this is the case. The calendar hold is strange: 1 shows the webinar is 3 hours, and the other shows the webinar is 1 hour.

    ArvinG
    Employee
    Employee
    August 22, 2024

    I think it would be best to submit a Support ticket so we can further check.