Lost webinar recording

[Haley]

I recently hosted a webinar and recorded it. It was set to save locally but now I can't find it anywhere. I know for sure it processed and I set it to download but the file is missing from my computer. Any ideas on how to recover it via zoom or perhaps some ideas on what the file name would have been so I can find it?

[IP-Man]

If you look in your Documents>Zoom folder (or wherever you've chosen to store Zoom recordings), do you have files that say something like "double-click-to-convert"?  If so, try double-clicking on the first one of these (normally there are two).  That should get it to start converting.

If you can't still find it, I would suggest that you log a problem with Zoom Support at
https://support.zoom.us/hc/en-us/requests/new

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[matthewslaney]

I too can't find my locally recorded webinar. I started the webinar in practice mode and manually stopped the auto recording in practice mode. Then I started the 1/2 hour webinar and restarted (I thought) recording. After the webinar ended, I saw a message that gave me the impression it was converting the just recorded webinar. But all that I found on my local drive was a 30 second MP4 from the practice session. I haven't logged out of Zoom yet. Is there any hope that I can retrieve my webinar recording?

On a related note, what is the best way to record a webinar. I typically start in a practice session which auto starts the recording. Should I keep that recording going through the start of the webinar and until the webinar ends? Or can I manually start recording once the webinar begins (as I thought I did)?

[Caron]

I had exactly the same issue happen to me today ... I followed the advice listed previously and looked at the app. The file location where it said it saved - didn't.

How can I recover it ?