I'm an Admin but I can't access Branding. | Community
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TheB2BGroupBA
Newcomer
September 9, 2021
Question

I'm an Admin but I can't access Branding.

  • September 9, 2021
  • 2 replies
  • 1 view

My client sent me an invite to switch my Zoom account over to her company's account. I received the confirmation email that my account was, indeed, switched to her company's. I was made Admin and I can see that I am among the other 2 people assigned to Admin status. I want to go to Branding but Zoom will not allow it. What needs to be done? Thanks, in advance.

 

    2 replies

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    September 9, 2021

    Hi,

     

    The account Owner may also need to give Branding-editing rights to the Admin role at https://zoom.us/role#/

     

    Hope this helps.

     

    Rupert

      vescamilla
      Community Champion | Employee
      vescamilla
      Community Champion | Employee
      September 10, 2021

      Hello TheB2BGroupBA,

       

      Please note that the account must also be a Business account or higher to have Branding, Vanity URL, Associated Domain, etc.

       

      Hope this helps!

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