I cannot get Confirmation Email to Registrants Send after registration approval

Forum|Forum|3 years ago
August 10, 2022
3 replies
0 views

I need help!!

I set webinars with "registration required" and "Manually approve". I haven't got Confirmation Email to Registrants Send after registration approval from yesterday. I registered by company account and my personal ones(Gmail and Yahoo).

Zoom support told me about IP setting<https://support.zoom.us/hc/en-us/articles/360032808951-Not-receiving-emails-from-Zoom> but I don't understand I cannnot get it to my personal account.
What should I do?? Is this incident? Anybody happen same thing?

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nao3003

Newcomer

I have the same problem since yesterday (August 9). I usually receive a confirmation email, but I have not received it. It is not in my spam folder either. I also asked two of my colleagues to register, but they did not receive it as well.

C

chichichiAuthor

Newcomer

Are you in Japan? This incident happens only in Japan??

C

chichichiAuthor

Newcomer

Yes, I am in Japan. Unfortunately, I do not know the situation in other countries, as I have only tested with co-workers in Japan.

nao-san

I guess this incident recovered.

P

pdpkc

Newcomer

I know this is old news for some but I am not receiving email confirmations after I register for a webinar. I cannot get anyone from Zoom to help me with this and it is quite frustrating. Did any of you get it figured out?