I can't use avatar

[Jamie_Chan]

I can't use avatar but it allows me to enable but in meetings I can't use it
My Processer: Intel(R) Pentium(R) CPU G4400T @ 2.90GHz 2.90 GHz

[ZoomZoom · Accepted solution]

Hi, Jamie.

Sorry to say that it is probably because of system requirements for Avatar use. For Windows they are:

• System requirements for Windows: 
  • Windows 7, 8, and 10 or higher (64-bit)
  • Supported processors*
    • Intel: 4th generation or higher i3, i5, i7, i9 processor
  • A graphics card supporting Direct3D 11

For reference: https://support.zoom.us/hc/en-us/articles/4642184011917-Using-Avatars-in-meetings-and-webinars 

[Jamie_Chan]

Thank you very much for that information

[Alejandro10]

Please make the avatar for i5 3rd generation

[Alejandro10]

Please make the avatars available for i5 3rd generation. I want to be able to use it. It can help other people who has lower generations and want to use the avatar feature. Zoom will be better for kids who want to use the avatars but have lower generations. My other friends can use the zoom avatar feature but some of us can't use it. Many including me will be happy if you make the avatar feature available for other generations.

[Rodriguez1]

thank you very much

[77860650]

I have windows 10 but I get that they are not compatible with my machine:(