Created Zoom webinar through Zoom events platform trouble with India registering

Forum|Forum|1 year ago
February 12, 2024
2 replies
0 views

Hello,

I'm in the US and have created a Zoom webinar in the Zoom Events platform.

Have received an email from a customer in India that they can not register for the webinar.

Can someone help? I can't easily find the country settings in the Zoom events platform to even check what the country settings are - and definitely can't easily find how to change those settings.

Thanks all

imogenraynerae

Community Champion | Customer

Hi @ctamms , Zoom Events automatically blocks registrations from India but this can be switched off. If you go into your event hub and click on the event required. Then select 'Links and Event Access' which is under 'Registration & Join'. In this section, the tick box next to 'Registration Required' should be ticked but if not then tick this box. Scroll down to the 'Experience' section and remove 'India' from 'Geo Blocking' - you will be asked to provide some business information.

You can read more about this here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066761

I will also attach some screen grabs to help you.