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CathySegalGarci
Newcomer
November 17, 2022
Question

Connecting to social media

  • November 17, 2022
  • 2 replies
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I'm having issues connecting to streaming.  Used to be fine.  I use Re-stream to connect to both Facebook and Youtube for a live show.  Now, more than not, it stops and doesn't go thru.  It says I don't have permission to stream.  I've gone to Re-stream, deleted Facebook and added it back...which has worked in the recent past.  But today didn't work.  I just don't know what the answer is!

    2 replies

    anissat
    Community Champion | Customer
    anissat
    Community Champion | Customer
    November 18, 2022

    I've noticed Facebook not retaining my login info right before stream time; lately, I'll sign out of FB, clear cache, restart the browser, and re-sign into FB before launching the FB or custom live stream startup in Zoom. See if you can do a test run prior to your next session to be on the safe side. 

     

    Hope this helps...

    A
    Newcomer
    afaq
    Newcomer
    December 21, 2022

    I'm also  having issues connecting to streaming.  Used to be fine.  I use Re-stream to connect to both Facebook and instagram for a live show.  Now, more than not, it stops and doesn't go thru.  It says I don't have permission to stream. 

    anissat
    Community Champion | Customer
    anissat
    Community Champion | Customer
    February 15, 2023

    Meta (Facebook and Instagram) has been reorganizing and moving tools, and accordingly, account access info, to its revamped Business Studio (formerly Creator Studio). You may want to double-check that you have provided the proper credentials (user/pass, MFA/2FA or other security features, and Page Role permissions, etc.) to both Facebook and Instagram before starting your Zoom session. (This did the trick for me.) Also, make sure that you're telling Zoom to connect with the correct page for live streaming; if you manage multiple pages, it could be trying to point to the wrong one, causing an error.

    Also, check your ReStream account and make sure all settings are up-to-date; reconnect/reauthenticate your connections and do a test run to see if your stream is fixed.

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