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Can't find email template for a webinar registrant who cancels

VISOA
Participant
Participant

can someone help me? I can't find one of the email templates I want to edit. For webinars. I can find all of the other ones in  Admin/Account Management/Webinar Settings.

 

But the email template for the message that goes to a webinar registrant who cancels is not in the list will all the other email templates. Can you help me find it? Thanks.

 

 

VISOA_0-1644364010552.png

 

VISOA_0-1644364264460.png

 

2 ACCEPTED SOLUTIONS

YaBoiB
Community Champion | Employee
Community Champion | Employee

Hello,
My name is Brandon. Thanks for joining the Zoom Community! The cancellation email for Zoom Webinar is a Zoom System-generated email and cannot be customized. 


Brandon (he/him/his)
Zoom Community Champion
Have you heard of Zoom AI Companion?

View solution in original post

Thanks for letting me know. Now I can stop looking. And thanks for replying so fast. 

View solution in original post

2 REPLIES 2

YaBoiB
Community Champion | Employee
Community Champion | Employee

Hello,
My name is Brandon. Thanks for joining the Zoom Community! The cancellation email for Zoom Webinar is a Zoom System-generated email and cannot be customized. 


Brandon (he/him/his)
Zoom Community Champion
Have you heard of Zoom AI Companion?

Thanks for letting me know. Now I can stop looking. And thanks for replying so fast.