cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Behavior of salesforce integration for zoom webinar

pmendola1
Newcomer
Newcomer

‎2024-10-02 02:39 PM

There is not a lot of documentation about the actual behavior of the 3 settings under Zoom webinar settings in the native salesforce app:

Create Campaign for each Webinar: this is fine I guess, but how are fields mapped?
Add registrants as Campaign Members: what is the field mapping? It is smart enough to reference a Lead or Contact as the campaign member?
Create new Lead : if the registrant is an existing contact in the org? what if there is a duplicate?

I need to understand the behavior more before I can fully test the integration and decide if its usable for our use case

 

what if I only want webinar features? the full installation takes up 6 custom fields on the Activity object which is a lot for most orgs since 100 is the limit

 

Topics:
0 REPLIES 0