Zoom Call Not Recorded But Sembly Transcription App Did Record

[The_Actors_Post]

Hi everyone, 

New to the Forum. This evening I did 2 recordings for a video podcast using my laptop to record and since I don't have the pro account as yet, I added the "Sembly" app to get transcription and "minutes" from the recorded session. 

Using the Sembly App external to Zoom, you have to send the invitation link to the app, it will then join the call and act as a Virtual Assistant, recording the meeting and it's AI wizard will summarise meeting, capture transcription all alongside the Zoom call being recorded as normal which is accessible after the call.

However when I finished the record and twice, went to end the call - using the "End Meeting for All Users" option the call ended - as expected - but the usual window that should open saying "converting file" to save the recording never showed, both times. I thought maybe it's a delay and it will show up later and on a troubleshooting site, it said restart Zoom, which I did and to no avail...the files are still not recorded. Going to the Zoom file folder, nothing is recorded there of those meetings but on Sembly, the meeting is fully recorded, transcribed etc (no video).

It seems like maybe Semby interfered and cannibalised the file? I don't know but has anyone had that issue and is there a way to get the Zoom audio and visual files in this circumstance? Even though it seems like it was recorded nowhere?