I am currently unable to receive the SMS verification code when trying to log in, and the backup security code has expired, which has made it impossible for me to access my account. I would appreciate it if you could provide a solution.
Hello!
Is this your account or a corporate account? Most of the time, this occurs in a Corporate-owned account, and a change is made to the third-party security settings. It occasionally happens to my account when I fail to keep my Okta Fastpass SMS verification updated with the required Okta Password SSO updates that IT sends.
If you do have a corporate account -- reach out to your IT helpdesk and they can usually get you in and set-up again. If you have a personal account, you can email "***********" to inquire about getting your account unlocked and see if there's anything we can do help you. Sometimes you may have locked yourself out of a personal account, and the amazing Billing team can help verify you and get back in.
Hope that's helpful. 🙂 Thank you for being a Zoom customer!
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