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Zoom clip won't download!

TamarW
Newcomer
Newcomer

‎2023-10-17 08:26 AM - last edited on ‎2024-07-26 02:53 PM by Community Moderator | Employee

Hey, 

 

I have a zoom clip with 1 hr 28 mins record time. There's no option to download it from the '...' icon like with my other shorter clips. Also, it shows as having 0 seconds of record time when in fact it's 1 hr 28 mins! Has anyone else had this issue? How can I fix this?

 

Looks like a Zoom error to me!

 

Thanks

Topics:
3 REPLIES 3

darrenjsmith
Newcomer
Newcomer

‎2023-10-24 12:58 AM

same problem. any help here?

0 Likes

AIMed
Newcomer
Newcomer

‎2024-06-06 08:32 AM

Same issue. I can watch the video from my zoom account, but I have no option to download. 

0 Likes

MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2024-06-10 11:21 AM

Welcome to the Zoom Community @TamarW! We sincerely appreciate your contribution to bringing up this issue and sharing it with the community. Such participation is highly encouraged, as it allows other users to provide solutions and assistance.

To be able to download the Clips, it needs to be enabled by the admin.
If you are the admin, you can check this article on how to enable it.

Thank you, and have a fantastic day!


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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