Newcomer

Question

zoom timer app not working on my mac

Forum|Forum|1 year ago
October 25, 2024
32 replies
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The zoom timer app is not working on my mac. It comes on when I start a meeting, but once my mouse moves off the app, aAll I get is a black screen. I can't change the time duration, I can see anything, and the display on my video does not change. The OS is 10.14.6 (Mojave).

jdott16

Community Champion | Employee

Hello @RosannavS

It's not clear where this issue may be occurring, could you share a generic screenshot of the issue so this can be further investigated?

Thank you,
Jake

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RosannavSAuthor

Newcomer

This is all I get after I move my mouse away, even though I started the count down and the display timer is not showing anywhere on my screen.

jdott16

Community Champion | Employee

Hello,

As it appears nothing is showing, it could be a firewall issue, or something else entirely. I would recommend reviewing this support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068677

If that does not have a resolution for you, then I think that the next option would be to reach out to Zoom Support for further analysis and investigation. You can find out more on reaching support here: https://support.zoom.com/hc/en/contact?id=contact_us.

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

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RosannavSAuthor

Newcomer

Once I moved my mouse away from the timer, even though I've started the count down, this is all I see (see attached photo). The display clock is no where to be seen on my screen.

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jennifer25

Newcomer

Exact same problem for me.

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RosannavSAuthor

Newcomer

It seems like such a simple thing to do. I submitted a ticket, hopefully Zoom Support can help.

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jennifer25

Newcomer

I submitted a ticket to zoom support too. They were not able to help.

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SherryC

Newcomer

Did you have any luck? I'm having a similar problem only I can't even set the timer to begin with. It just goes to black after I open the app.

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RebeccaBee

Newcomer

I am a free user (so cannot submit a web ticket) and as of yesterday, I just started having this same issue as well. Timer used to work great, then all of the sudden I only get a black screen. I am running macOS 10.15 Catalina.

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garystockdale

Newcomer

Same for me for the past couple of weeks. I tried to reinstall the Timer app but it still does not work.

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Gary6678

Newcomer

I'm getting exactly the same issue on just one MacBook Pro, all other Mac's and PC's work fine?

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SherryC

Newcomer

Please share if you find a solution. I did everything I could think of yesterday to no avail.

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RosannavSAuthor

Newcomer

Sorry folks, all Zoom support asked me to do were the normal reboot, restart, reinstall, which I did but to no avail. All they could say was it was incompatible with my mac or OS, not very helpful, especially it's not just me. It seems it affects more than a few people. I was hoping they would be able to resolve, but no.

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SherryC

Newcomer

Thanks for letting me know. I don't believe what they're telling you because it worked on my Macbook until one day it didn't. So it was compatible, but now it's not which doesn't make any sense. I will try the things you tried though. Thanks again!

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JudyS2

Newcomer

I'm on a Macbook Air with an older operating system (my recent attempt to upgrade the OS failed) and the same thing is happening for me. The timer worked perfectly till a few weeks ago but not any more. It just goes to a black screen. So something has changed. I was thinking it might have to do with my browser (Chrome) but whatever it is, there's an incompatibility issue and clearly something that was introduced by an edit made by Zoom since I and the rest of the people posting here didn't have the problem until recently. Surprising that the Zoom help folks aren't admitting it and seem to be saying they're not aware of the problem and, therefore, not interested in fixing it. 😞

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RebeccaBee

Newcomer

The Zoom Timer app no longer works for me as of yesterday. I have never had trouble with it before. I have uninstalled and reinstalled both the Zoom app and the Timer app within Zoom, and restarted my computer. The problem remains. When I open the app, the Timer logo flashes briefly and then I get a black screen instead of the timer. I am running macOS Catalina 10.15.7

I hope someone can help us with this, thanks!

J

jblawhon

Newcomer

Same problem here. MacBook Air. Have been using the timer with my paid Zoom subscription for the past three years with no problems. Today, I get the black screen. I did submit a ticket so hopefully Zoom will get this sorted out.

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RebeccaBee

Newcomer

I would love to hear if they find a solution for you! Please do come back and reply here for the free users since we can't submit tickets, if you are willing and able. Thank you so much!