Newcomer

Question

can't update zoom - error code 10082

Forum|Forum|3 years ago
July 27, 2022
4 replies
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When updating to latest Zoom version, we are getting error code 10082. What can we do to get past this?

crchan123

Employee

Hi @tldwt, welcome to the Zoom community! Can you try un-installing and re-installing Zoom and let me know if that resolves the issue?

N

NACTAR1

Newcomer

un-installing complete and again try to install, but still this error code 10082

H

hannandcl

Newcomer

When updating to latest Zoom version, we are getting error code 10082. What can we do to get past this?

R

rSaabye

Newcomer

Same problem, has anyone found a fix?

T

TeeBee2

Newcomer

We installed the msi version and it worked. You scroll down at the bottom of the Zoom downloads page, you will see the Admin link to download the msi. Haven't tested if the program then updates automatically after the install yet.

What we know::::

EXE installs to the users app data folder

MSI installs to the program files folder

AppData\Roaming is limited by Microsoft and preventing the Zoom install.

S

Silesius

Newcomer

Since version 6.20, Zoom can no longer be installed with the standard installer or updated via app. We are stuck at version 6.12. We use redirected folders and AppData\Roaming is also redirected. The installation routine must have changed. Since the error occurs immediately, we suspect that the query of %appdata% is probably not accepted. For us, %appdata% refers to the server UNC path. The installation via MSI in Program Files still works. The automatic update then of course no longer works.

T

TeeBee2

Newcomer

Yes this is exactly our issue. It was great when users could do the frequent zoom updates themselves. We pushed out the msi install to all users 6.2.0. So now when updates are released, we need to push out the new version each time. Our intaller.txt file showed it didn't like the \\ as the path and fails. Our ticket with Zoom said it is a Microsoft issue with permissions to the roaming profile folder being restricted. They did provide a link to the MS Support article

https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

S

Silesius

Newcomer

The answer from Support doesn't make sense. Zoom 6.1.X can still be installed without any problems. As you have already written, the installer asks for %appdata% and the UNC path is obviously not accepted. And of course the access rights are not a problem either. I will report our results to support and get back to you when I have received an answer.

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