Zoom game Apps won't open | Community
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Newcomer
February 3, 2022
Solved

Zoom game Apps won't open

  • February 3, 2022
  • 15 replies
  • 34 views

When I log into the desktop client on Windows 10 PC and click on Apps, it comes up saying Loading Zoom Apps with spinning wheel and stays that way.  I have downloaded several game apps that say they have been added, but I can't seem to get to them.  Other family members all use Macs and have no issues.  As the only PC user I need help getting to the games I've supposedly added.  Any and all suggestions are most welcome.  Thank you.

 

    Best answer by Headmuck

    I just tried it and when I right click on my picture icon all I get is a pop up that says available.  No option to refresh.  I did another uninstall reinstall, rebooted, and still nothing.  Very frustrating.  I keep trying all recommendations and nothing has helped.  


    OK, you're not going to like this.  In order to get the refresh to work, I had to re-insert a modification to the .ini file that they told me during debugging.

    Got to the directory where your zoon data is stored.  My is in Users/MyName/AppData/Roaming/zoom/data

    In that directory is a file Zoom.us.ini

    When I double click on it, it opens in Notepad.

    You'll see something like:

    [ZoomChat]
    win_osencrypt_key=   (all kinds of stuff).

     

    Insert after[ZoomChat] 

    webview.context.menu=true

    So it looks like

    [ZoomChat]
    webview.context.menu=true
    win_osencrypt_key=  

     

    Then Save it.  

    To try this, make sure you have no zoom running.  Log out of Zoom.  Exit Zoom, so you're sure it's not running.   Then run the zoom client.  When you're at the "loading" circling thing, in that window, right click.  You should have the option to refresh.   

     

     

     

    15 replies

    Newcomer
    March 22, 2022

    I read through everyone's answers and tried all recommendations but I am still getting that spinning icon when trying to load the apps during a Zoom meeting from my Windows desktop client. I also have Bitdefender - could that be the problem? 

     

    Newcomer
    March 22, 2022

    I have bitdefender as well.  That's not the problem.  When you see the spinning wheel, right click on the screen with the wheel.  A popup should come up with the option to refresh.   If it doesn't, then follow the directions outlined above to modify the .ini file.   Exit all of zoom.  Make sure you really don't have any versions running.  Run again.  When the spinning where comes up, right click ... you should see an option to refresh.  If this doesn't work on your computer, I'm afraid I can't help you.  good luck

    Employee
    April 20, 2022
    This post has been deleted.

    Hello @Russell22 -  Thanks for reaching out to our community. We currently do not but will take this to our engineer to review to ensure it passes security before consideration.

    Newcomer
    June 9, 2023

    After a few weeks of Zoom reps troubleshooting, they figured my Apps screen wouldn't load because an outdated version of Windows WebView2, see this answer for how to fix:

    https://github.com/MicrosoftEdge/WebView2Feedback/issues/3371#issuecomment-1500917825

    Newcomer
    March 6, 2024

    relly

     

    Farah William
    Newcomer
    Newcomer
    March 10, 2026

    Hi there 👋

    I ran into something similar on a Windows machine before, and a few things helped fix the “Loading Zoom Apps” spinning issue.

    First, make sure your Zoom desktop client is fully updated. Older versions sometimes have trouble loading the Apps panel. You can check this by clicking your profile picture → Check for Updates and installing the latest version.

    If that doesn’t help, try these steps:

    1. Sign out and sign back in to the Zoom desktop client.

    2. Restart Zoom completely (close it from the system tray, not just the window).

    3. If the Apps section still keeps spinning, try clearing Zoom’s cache by uninstalling the client and reinstalling the latest version from the official site. A clean reinstall often fixes loading issues with the Apps marketplace.

    4. Also check whether Apps are enabled for your account. In some cases the feature can be restricted by account settings.

    Since the games show as “added,” the issue is most likely the desktop client not loading the Apps interface properly rather than the apps themselves.

    If possible, you could also try logging into the Zoom Web Portal to confirm the apps appear in your account there.

    Hopefully one of these steps helps get the Apps tab working on your Windows PC. If the issue continues, sharing your Zoom version number might help narrow it down further. 👍