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2024-09-30 01:08 PM
Hi,
I've installed version 2.18.1 of Zoom for Lightning. However, when I receive an inbound call for an existing Lead record, the Lead Detail page does not pop up. This highly disrupts the sales process.
The softphone settings is set to "Single-matching record: Pop detail page".
Also, the incoming call screen only has the Caller Id and Dialed Number even though I've selected "If single Lead found, display: Name, Owner Name, Lead Status, Rating, Recommended Product Type".
See screenshot: https://share.zight.com/WnuWkq27
I've already confirmed that we are using the correct softphone layout.
Please advise.
Thanks in advance.