Zoom for InTune App does not work with managed App Microsoft Outlook | Community
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Newcomer
Blacky84
Newcomer
January 20, 2022
Solved

Zoom for InTune App does not work with managed App Microsoft Outlook

  • January 20, 2022
  • 3 replies
  • 1 view

Good morning,


We have the following problem in Intune with the Zoom for InTune app:

The employee receives a Zoom invitation in Outlook on the smartphone via Outlook. He opens this link and afterwards the following error message appears:

"Action not allowed: This data is protected by your organisation. You must log in to the app with your account "...." to access the data. If you are already logged in with "...." contact your IT administrator.


We have set the following via InTune:

Zomm for InTune released via the VPP for the client.
Assigned the app to all devices and this app is also installed
Approved the app as an enterprise app in the Azure Portal as a global administrator.
Approved the app in the Protection Policy.

Can you perhaps give me some tips on what I need to configure, although everything fits according to the documentation.

Thank you very much.

Greetings

Markus

      Best answer by YaBoiB

      Hi Brandon,

      the solution was that there was still an app configuration profile missing via InTune that I had to adjust.

      Now everything works fine.

      Greetings

      Markus


      Hello @Blacky84,

       

       Can you please hit the accepted solution button so that other community members can see this when they search for it? Thank you for working with me on this issue. I truly appreciate the assistance. 

      3 replies

      YaBoiB
      Community Champion | Employee
      YaBoiB
      Community Champion | Employee
      January 20, 2022

      Hello,
      My name is Brandon. Thanks for joining the Zoom Community! Zoom previously used ADAL to do the authentication for Intune. Microsoft announced that they would stop supporting and updating ADAL and recommends migrating to MSAL. ADAL uses Microsoft default app ID thus does not need additional permissions. MSAL does not support the default app ID anymore and needs the app to have its app id thus, additional permissions are required.

       

      Solution

      1. The admin needs to login to Microsoft Azure（Intune service） using their Microsoft Azure/Intune admin account(Not Zoom admin account).

      2. In the Azure portal, re-grant the permissions on the account level for only one time, addressing the issue. Screenshot attached below:

       

      2
      Newcomer
      2345kart
      Newcomer
      February 23, 2022

      Please help me with the Azure Admin consent direct URL for zoom for intune app, where I can use it in browser to grant admin consent.

      B
      Newcomer
      Blacky84Author
      Newcomer
      January 21, 2022

      Hello,

      Thank you for your help.
      I have already set this permission several times.

      This window looks like this for me.

       

       

      The error still persists.

      I get this message in the Azure Portal on sign-ins.

       

       

      YaBoiB
      Community Champion | Employee
      YaBoiB
      Community Champion | Employee
      January 21, 2022

      Hello @Blacky84,

       

       Would you mind if I submitted a support ticket on your behalf? I can work on this for you in the support setting. 

       

      B
      Newcomer
      Blacky84Author
      Newcomer
      January 21, 2022

      Hi YaBoiB,

       

      yes you can.

       

      Markus

        B
        Newcomer
        bcarrington
        Newcomer
        February 15, 2023

        Shame for not posting the solution! Cmon guys 🙂

         

        Alright so head to your App Protection policy in Intune. Click Edit next to Data Protection, and add "zoomus" to the list of apps to exempt. Don't forget the semicolons.

         

        Allow a couple of hours for this to take effect.

         

          E
          Newcomer
          ELucius
          Newcomer
          June 14, 2023

          If you exempt this from the app protection policy won't that allow users to download and upload things that they shouldn't to and from the corporate app?

          J
          Newcomer
          Junglist724
          Newcomer
          January 10, 2025

          Not really, the exemption only really allows actions triggered through the zoomus URL protocol. It does not enable sharing or copy/paste to the exempted apps.

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