Zoom for GSuite - invalid Meeting ID

[jordan2]

Hi,

We have a handful of users experiencing a weird issue with their Zoom addon for Google Calendar. When they had Zoom to their invite, they receive a message that says "Notice to host: Please save this event to sync its title and start time to the meeting, and this notice will be auto-removed shortly afterward. If it isn't, open the Zoom add-on from the sidebar and click on this event."

They do all of that but then when they go to start the meeting the host and all participants receive a screen that says Invalid Meeting ID. I've tried just about everything to fix this issue but have had no success. 

Has anyone else had this happen before? Thanks!

[Rupert]

Hi @jordan2 

The GSuite add-on just got updated. Please ensure you have the latest version:

https://support.zoom.us/hc/en-us/articles/360052004811-Release-notes-for-GSuite-add-on

Maybe this will help.

[jordan2]

Hi @Rupert 

Do you know if the add-on is updated automatically? I tried looking through the settings and I don't see anything about updating or what version is installed. Thank you for your help!