Zoom Add-in for Microsoft Teams

Forum|Forum|3 years ago
September 19, 2022
4 replies
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We have a user in our organization who is unable to use the Zoom add-in with Microsoft Teams. They are able to launch the add-in and sign in successfully using SSO, but then when they navigate to the Meetings tab, they are presented with an "Internal Server Error"

CarlaA

Community Manager

Hi @budstrauss, thank you for making your first post to the Zoom community! For this issue could you please have them completely uninstall/reinstall the Zoom desktop client and integrate then integrate the Zoom add-on to see if that fixes the issue? To uninstall please follow this help article https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom and to install again just go to zoom.us/download!

Carla,
Zoom Community Team

Please click Accept as Solution if you found this reply helpful. Thank you!

B

budstraussAuthor

Newcomer

Thanks Carla. Here are all of the troubleshooting steps we have tried so far:

Microsoft Office uninstall/reinstall
Microsoft Teams uninstall/reinstall
Zoom uninstall/reinstall
Clear Teams cache (
Office > check for updates > up to date
Zoom > check for updates > up to date
Teams > check for updates > up to date
Tried adding the Zoom add-in through Teams in the web. Issue persists
Office repair
Added First Name and Last Name to Zoom profile since they were missing when we looked at the account
Outlook > File > Options > Calendar. Tried settings this to Zoom, Teams, and toggling off. Issue persists.
Tried a different network
Tried resetting network settings on laptop
Help Desk claims that Mitkumar tried this option on a different machine altogether and is still running into the issue.

1

1je3s6ee

Newcomer

Ok

CarlaA

Community Manager

Hi @budstrauss , this information is really helpful! I was going to create a support ticket for you so that our support team could help troubleshoot, but I see you beat me to it 🙂

If you can, please update this thread when you come to a resoltuion. I think it would be really helpful for other community members that may be going through the same error. Hope to get an update soon!

Carla,
Zoom Community Team

R

richardhensen

Newcomer

We have a user in our organization who is unable to use the Zoom add-in with Microsoft Teams. They are able to launch the add-in and sign in successfully using SSO, but then when they navigate to the Meetings tab, they are presented with an "Internal Server Error"