Why am I blacklisted?

[meedawi]

Hi,

When I try to access https://marketplace.zoom.us I get a blank page. At first I thought it was a general problem.  But the page appears naturally to others in the country I am in.

https://www.awesomescreenshot.com/image/30091357?key=ac110bb7943aa9c4061c07401ba3cf38
Even after I changed the computer, the problem still persisted. I think they blacklisted my IP.
I do not know why. Probably because I'm a programmer so I sometimes use this page to link my clients' websites to the Zoom API.
I use Zoom services normally, the problem is only in the page https://marketplace.zoom.us, where I can't access it. Also the page appears on mobile, but in the mobile version it is not possible to get the Zoom API KEY.

How do I know if I'm on the blacklist? How do I bypass this problem? Because I am developing a website and I need to access this page to link the site to the Zoom API.  I tried to use a VPN, but the problem was not resolved

[YaBoiB]

 


Hello,
My name is Brandon. Thanks for joining the Zoom Community! Can you please submit a ticket with our Technical Support Engineers? They would be able to help you to check if your account or email address is on the block list. 

Thanks, 

Brandon 

[meedawi]

Thanks YaBoiB
Where can I open a ticket

[akshaydixit927]

i want ask a question related to developement....
which subscription have all record in admin dashboard which have all meeting video, logs, chat, whiteboard of that meeting.  i am working with api of zoom meetings

[YaBoiB]

@akshaydixit927, 

 All paid subscriptions have access to the marketplace.zoom.us APIs. So, even a single pro account has that type of access to records of its own account. Please note that you cannot pull records for any accounts that are external to your own. 

Thanks,

Brandon

[Buttercup]

What browser are you using?  If it isn't Chrome/Firefox, try in one of those.  Also make sure to disable any add-ons in case they are preventing the page from loading.

[meedawi]

Thank you Buttercup
I've tried Chrome and Firefox, uninstalled extensions and tried VPN, but the problem is not resolved

[YaBoiB]

@meedawi, 

 If you are logged in to your account using a web browser there is a support button on the top right corner. Click on that button and it will take you to your support dashboard where you can review support articles and submit a ticket to our Engineers. 

Brandon

[88903]

I do not know why my payment has stopped 

[YaBoiB]

Hello @88903, 

 Please reach out to our Billing Agents via a support ticket to billing. 

https://support.zoom.us/hc/en-us/sections/4415044540045-Billing-and-Payments

They should be able to assist you. 

Brandon