Web app login

[johnnymcc]

Hi,

When I click on the zoom icon on my task bar and click to sign in it says:

Your app version needs to be 5.17.5 or higher to sign in. Please contact your IT team.

As a personal user on my own laptop, I don't have an IT team so I'm not sure how to solve this problem.

Any help would be much appreciated.

Many thanks,

John

[MGSR · Accepted solution]

Hello @johnnymcc,

Welcome to the Zoom Community! We're glad to have you here.

If your device is not currently managed by an organization and you are receiving the error message "Please contact your IT team to update your app" when trying to update your device or when trying to join Zoom Meetings or webinars, then Zoom recommends uninstalling and reinstalling the Zoom Application.

You can read more in this article. 

[MGSR]

Hi @johnnymcc!

Did you see the previous response?
If it has resolved your inquiry, please press Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

[MGSR]

Hi @johnnymcc!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!